Resolved -
The majority of devices have been successfully rolled back to the previous firmware version. All customers still affected by this issue have been contacted directly with further instructions.
Jul 2, 04:12 UTC
Update -
We have completed further investigation into the root cause of this issue and tested remediation actions. We have been able to bring some impacted devices back online via over-the-air (remote) actions. Remaining impacted devices will require a hard reset. You will receive direct communication via email within the next 24 hours if we have identified devices in your fleet that have been impacted by this firmware issue. We are prioritising supporting all impacted customers to resolve this issue as fast as possible.
Jun 20, 02:48 UTC
Update -
All devices that have successfully rolled back their firmware version are operating normally. Devices that have not completed the rollback will appear as offline. We are finalising additional remediation measures and expect to complete testing within 48 hours. We will provide our next update once this has been completed.
Jun 17, 04:36 UTC
Monitoring -
Our team is progressing with the firmware rollback and actively monitoring to ensure that impacted devices return to normal operation.
Jun 13, 08:40 UTC
Identified -
We have identified an issue with delayed device data for some GX6 devices. This is presenting as delayed location updates and assets/devices showing offline after the asset is parked (ignition off). Both of these symptoms are caused by the device not uploading data whilst the asset is parked and storing it in its internal memory. The next time the asset/vehicle is driven, this buffered data is uploaded first until the memory is cleared, and we then start receiving real-time data. This causes the delayed location updates until the real-time data upload is restored.
We have confirmed that this has been caused by a recent firmware update, which was rolled out during the first week of June. We have initiated a firmware rollback for all GX6 devices in Australia, which our team is actively managing as a top priority. We will provide further updates as the rollback progresses.
Jun 13, 02:28 UTC
