User Account Controls
Update - We are continuing to investigate the issue impacting User Account controls. Thank you for your patience while work toward a resolution.
Apr 25, 2025 - 01:31 UTC
Update - We are continuing to investigate this issue.
Apr 25, 2025 - 01:28 UTC
Investigating - Quality Assurance has identified issue with the updating and editing of User Profiles on the Platform. Platform users attempting to edit User information like Name, Phone, Job Title will see a timeout and dialogue message indicating a JSON failure to update the profile. This is also affecting mobile users who attempt to update their profile information. User creation is functioning as desired but may also be impacted while we work toward a resolution.
Apr 24, 2025 - 17:02 UTC
Uptime over the past 90 days. View historical uptime.
Web Application Partial Outage
90 days ago
99.49 % uptime
Today
Mobile Applications ? Partial Outage
90 days ago
99.49 % uptime
Today
Device Connectivity Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Unresolved incident: User Account Controls.

Apr 24, 2025
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Platform data processing delays
Resolved - Rand McNally engineering has monitored the system and all devices are presently pinging into the platform in real time. We are setting the status to resolved and further investigation will be performed into the root cause to prevent any future interruptions. Should you need further assistance please submit a ticket with our support team in regards to this matter for further review.
Apr 17, 19:47 UTC
Monitoring - Rand McNally engineering has reported that they have fixed the issue causing the platform delays and all devices should be pinging into the platform now in real time. We will continue to monitor the platform for a period of time. We apologize for any inconvenience during this time and will update the status to resolved after performing some final checks.
Apr 17, 16:49 UTC
Update - Rand McNally engineering has identified and performed some remediation actions to resolve the issue. We are continuing to work on this issue and we are seeing improvements with real time updates coming into the platform from devices in the field. We will continue to notify through the status page with updates.
Apr 17, 16:09 UTC
Identified - We are aware of platform processing delays, which are causing Asset location and data delays in the platform for many devices globally. We are actively investigating this issue and will provide further updates as we have them.

Our team has identified the cause of the data processing issue are are taking remediation actions to resolve the issue. We expect to start seeing improvements in data processing shortly and Asset delays starting to reduce.
Apr 17, 13:50 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Delay to asset/device location updates
Resolved - The majority of devices are not showing real-time locations. We are closing this incident, but will continue monitoring the remaining impacted devices to ensure they return to real-time reporting.
Apr 15, 08:04 UTC
Monitoring - Our cellular network service provider reported a degradation to service earlier this morning. This service degradation impacted the real-time data transmission from the GX6 device to our platform. As a result, assets installed with a GX6 device will appear to be delayed, showing a last location at a historical time.

Our service provider recently notified us that the issue has been resolved, but some devices may still be impacted. Our support team has identified that 32% of our active GX6 devices are delayed, with a Last Event time between 2 and 6 hours ago. We will continue monitoring these devices as they upload buffered data to ensure they return to real-time updates.
Apr 15, 02:03 UTC
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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