The majority of devices are not showing real-time locations. We are closing this incident, but will continue monitoring the remaining impacted devices to ensure they return to real-time reporting.
Posted Apr 15, 2025 - 08:04 UTC
Monitoring
Our cellular network service provider reported a degradation to service earlier this morning. This service degradation impacted the real-time data transmission from the GX6 device to our platform. As a result, assets installed with a GX6 device will appear to be delayed, showing a last location at a historical time.
Our service provider recently notified us that the issue has been resolved, but some devices may still be impacted. Our support team has identified that 32% of our active GX6 devices are delayed, with a Last Event time between 2 and 6 hours ago. We will continue monitoring these devices as they upload buffered data to ensure they return to real-time updates.